1. ACCESS

•   We collect Personal Information directly from You, from third-parties, and through our Website. This Personal Information, would relate to the type of device You are using, the time that You have logged on to Our Website, Your IP address, and other Personal Information.
•   You may access the Personal Information shared by You with Us, in the manner given below. You can also share additional Personal Information with Us and also modify your personal data, by writing to Us at  info@genixfertilitycare.com
•   We will share personal information outside of Genix Fertility Care if you have given your consent. We will ask for your explicit consent if we have to share any sensitive personal information.

2. CONTROL OVER YOUR PERSONAL INFORMATION

•   You have the right to withdraw your consent to us at any point, but you have to intimate us by writing the centre manager requesting the same. If You wish to change the Personal Information that we may have collected, you may write to the Centre Manager, as mentioned under Clause 15 of this Policy, citing the reason for such rectification of Personal Information.
•   After You withdraw Your Consent to share the Personal Information collected by Us, We shall have the option not to fulfill the purposes for which we got your Personal Information and We may restrict You from using our Services on the Website.
•   Your personal records will be maintained by us and on written request for medical records we will process the same within ten days.

3. Advertising & Tracking Technologies

We may use third-party tracking technologies such as the Meta Pixel and analytics tools to understand how visitors interact with our website and to improve our advertising services.

These tools may collect non-personal information such as browser type, device information, pages visited, and time spent on our website. This information helps us improve our website performance and provide better services to our visitors.

We do not collect or store sensitive medical information through tracking technologies. Personal information such as name and phone number is collected only when users voluntarily submit it through our contact or appointment forms.

Users who do not wish to allow tracking technologies may disable cookies through their browser settings.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website performance and analyze visitor behavior.

We may use third-party tools such as analytics and advertising platforms to understand website traffic and improve our services. These tools may collect non-personally identifiable information such as browser type, device information, and pages visited.

Users can choose to disable cookies through their browser settings.

5. Data Protection

We implement reasonable security measures to protect the personal information submitted through our website. However, no method of data transmission over the internet can be guaranteed to be completely secure.

We take appropriate steps to safeguard user information and prevent unauthorized access.

6. User Rights

Users have the right to request access to or deletion of their personal information submitted through this website.

If you would like to update or remove your information from our records, you may contact us using the contact details provided below.

7. Contact for Privacy Concerns

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Genix Fertility Care

Email: info@genixfertilitycare.com

Phone: +91-8338021122

8. How We Use Your Information

The information collected through our website may be used for the following purposes:

•   To respond to inquiries or appointment requests
•   To contact users regarding medical consultations or services
•   To improve website functionality and user experience
•   To provide customer support and service updates
•   We do not sell, rent, or share your personal information with third parties for marketing purposes.

9. CHANGES TO THE PRIVACY POLICY

We have the right to change this Privacy Policy from time to time. We will not change your rights under this Privacy Policy without your consent. We shall always indicate the date when the last changes were published and we will offer access for your review.

10. PERSONAL INFORMATION COLLECTED

The kinds of information that We collect would include but are not limited to the following:

11. SHARING AND TRANSFERRING OF PERSONAL INFORMATION

If you give consent to share your personal information with us, you authorize us to exchange, transfer, share all your information from your country to any other country with the Cloud Service Provider and our affiliates/ agents/ third party service providers / partners / communication channels/ financial institutions etc. for the purposes specified under this policy.

12. SECURITY

•   Security of the information provided by you is very important to us. We follow many security practices including need to know basis, password protection, encryption, etc. We provide access to your personal information to our affilitates’ employees, agents,partners, etc. only on a need to know basis.
•   We take all efforts to keep your information secure, but as the internet is not 100% secure, we cannot provide assurance regarding the security of the information you have shared. We are not responsible for any breach of security or unintended loss or disclosure of your information by us.

13. COMPLIANCE WITH LAWS

You are not permitted to use the services of the Website if any of the terms of this Policy are not in accordance with the applicable laws of your country.

14. TERM OF STORAGE OF PERSONAL INFORMATION

Genix Fertility Care may store your information at least for a period of three years from the last date of use of the Website or for such period as may be required by law.

15. GRIEVANCE OFFICER

We have a Patient Relationship Manager/Centre Manager to address any grievances that you may have. Please write to our Patient Relationship Manager/Centre Manager at info@genixfertilitycare.com and we will try to resolve your issues in a prompt manner.